Pioneer Solar Terms & Conditions

1. Customer Declarations: Under Pioneer Solar’s terms & conditions you declare that 

1.1 You are over the legal age of 18 years 

1.2 You are one of the registered owners of the property at the installation address and your name is on the title deed of the Installation Address. 

1.3 You have never received or have never been approved for any rebate, financial assistance solar credit or small scale technology certificate (STCs) for small generation solar power system at the Installation Address.

2. Payment & STCs: Small scale technology certificates (STC) are financial incentives offered by the government under the Renewable Energy Act (2000).

2.1. PIONEER SOLAR must have the final payment prior to OR on the day of the installation by Credit Card or Cheque. If you prefer Electronic Fund transfer (EFT), the transaction must be completed 48 hours prior to installation and you must provide us with written proof of the transfer. The customer must provide Credit Card details/ cheque / EFT Receipt to Installer prior to the Installation. The installation will not be carried out unless payment has been received by us. 

2.2 You are agreeing to pay PIONEER SOLAR the STCs as part payment for your system. The STCs will be paid directly to PIONEER SOLAR or a PIONEER SOLAR  Agent. If the Office of Clean Energy Regulator  ( determines you are not eligible to receive  STCs, and therefore PIONEER SOLAR is unable to receive the STCs as part payment, you will be liable to pay PIONEER SOLAR the value of the STCs, as determined by market rates. 

2.3 If you are not eligible for STCs, or if you wish to claim the STCs incentive yourself, the complete payment (including trading costs of the STCs) of the system is due before installation. 

2.4 You acknowledge that if you breach any conditions of the STCs incentive regulations, you may be financially liable to the Office of Clean Energy Regulator.  ( If you commit any breach of the Incentive  Regulation, you acknowledge that PIONEER SOLAR will not be liable to you. 

2.5 PIONEER SOLAR or a PIONEER SOLAR Agent will arrange for the complete documentation and processing of the sale of STCs. You acknowledge that the price of STCs is governed by market movements and the REC guidelines. If the market price falls below a certain price, PIONEER SOLAR may decide to delay the installation until the price rises to a higher level. PIONEER SOLAR may also refuse to carry out installation and refund your complete deposit. If the market price falls below the certain price, as determined by PIONEER SOLAR at its absolute discretion.

2.6 If you fail to pay any amount that is due and payable under this agreement,  PIONEER SOLAR will be entitled to charge interest on the unpaid amount at the current Reserve Bank target cash rate plus 2%. You will also have to pay PIONEER  SOLAR any costs associated with the recovery of such unpaid amounts. 

2.7 Title and ownership of the solar system will vets in you upon PIONEER SOLAR receiving complete payment from you for the cost of the solar system. 

2.8 Failure to pay the complete amount may result in PIONEER SOLAR taking legal action against you and it will void all warranties.

3. Authority of Access to Property:

3.1 You authorise PIONEER SOLAR and its contractors, employees and installers full access to the property at all reasonable times to carry out all work associated with the installation of your solar system including site Inspections, the signing of required paperwork, the delivery and installation of the PV Solar system, and connection to the grid. 

3.2 Your co-operation is required to enable site inspections/installation to occur at the earliest possible time which is convenient to PIONEER SOLAR. 

4. Liabilities and Risk:

4.1 The ownership and insurance risk of the PV solar system passes to you upon installation and PIONEER SOLAR receiving full payment for the solar system.  It is your responsibility to ensure that your property insurance adequately covers the cost of your PV solar system. 

4.2 You acknowledge PIONEER SOLAR accepts no liability or responsibility for your STCs incentive as administered by the Office of Clean Energy Regulator (http://ret. 

4.3.1 You acknowledge PIONEER SOLAR accepts no liability or responsibility for your STCs, as administered by the relevant State or Territory government.

4.3.2 You acknowledge that there is no set rate for “feed-in tariffs” and that the rate offered will vary.  

4.3.3 You acknowledge that it is your responsibility to contact your energy retailer to discuss the impact of installing PV Solar will have on your existing tariff rates.

4.4 All PIONEER SOLAR installers are subcontractors who are required by PIONEER SOLAR to have appropriate third party damage insurance, under relevant state and territory laws. PIONEER SOLAR will work with you and the installer to rectify any damage caused to your property as a result of installer negligence.

4.5 You acknowledge that PIONEER SOLAR will not be responsible for any damage caused to old and brittle roofing tiles that may be cracked or damaged during installation. 

4.6 PIONEER SOLAR accepts no responsibility for any additional costs associated you’re your need to obtain an upgrade of your existing meter box upgrade or the installation of a new gross/net. PIONEER SOLAR will not be liable for any unexpected costs which may arise in relation to the removal and handling of asbestos at your property in relation to the installation of the solar system.

5 Meter:

5.1 PIONEER SOLAR quote does not include the costs of any wiring or any associated work required to connect your inverter to a meter box which is remotely located from the inverter (i.e. where the meter box is not attached to the same structure as the inverter such as the house or the garage.) In the event that the meter box is located remotely from the inverter location and such costs are not provided for in the relevant PIONEER SOLAR quote, you will be required to arrange and pay for the performance of this electrical work separately from the installation of the solar system.

5.2 Additional minimum charges may be applicable such as $ 200 to split the system in more than one row, $400 for a horizontally fixing array, and extra charges for meter box upgrade, if applicable.

6. Delivery and Installation: 

6.1 PIONEER SOLAR will make every reasonable effort to install your system in a timely manner. However, we will not be bound to meeting estimated or proposed delivery, installation or system completion dates as we have no control over, for example, worldwide materials availability, peaks in demand created by changes in government legislation, inclement weather and/or other forms of force majeure. Delayed installation or grid connection is not a valid reason for claiming a refund or compensation from PIONEER SOLAR. Please note that no responsibility for the delay in the installation is acceptable if customer details (including installation site) are incorrect. 

6.2 Delays in the installation are not grounds for cancellation and PIONEER  SOLAR is not liable to you for any perceived loss as a result of these delays. 

6.3 If difficulties with site access are encountered that were not notified to  PIONEER SOLAR at the time of quote and/or offered by PIONEER SOLAR to the Customer, additional costs incurred in ensuring the safety of our installers may be payable by the Customer. 

6.4 Before the installation can commence, and modifications to your roof take place, you are required to arrange payment with the scheduling department for the balance payment of the system and that the goods remain the property of PIONEER SOLAR until your payment or finance payment, if applicable, is received. 

6.5 A Homeowner must be present during installation to sign the mandatory declaration assigning the STCs to PIONEER SOLAR, as per the Renewable  Energy Act (2000). Should the installer arrive on the agreed date and the homeowner is not present, a rescheduling fee of $200.00 will apply and the installation will be delayed.  

6.6 If you have any preference regarding panel/Inverter placement, you are required to inform the installer when they arrive on property. 

6.7 If you are not present at the property during the time of installation, you are required to authorise an adult to be present at the property to sign all document and assume complete responsibility. 

6.8 Upon signing the agreement, any requests for modifications to the material/equipment will incur an admin charge of $200. A new quote will be generated for any changes required.

7. Privacy Policy:

7.1 You agree to provide PIONEER SOLAR with whatever personal information is required for the efficient functioning of PIONEER SOLAR on your behalf, in particular for the accurate completion of the paperwork for the STCs incentive (selling the STCs) and network connection to the grid. 

7.2 PIONEER SOLAR will provide your information to its contractors, employees and installers only as required to effectively perform their duties. 

7.3 PIONEER SOLAR will provide your information, on your behalf to the relevant bodies for the processing the STCs incentive (selling the STCs), to the electricity distributor for connecting your PV Solar system to the grid and if required to your electricity retailer. 

7.4 Unless otherwise agreed with you, PIONEER SOLAR will not provide your personal information to any third parties other than those mentioned above. 

7.5 You must sign all necessary documents on the date of installation for the performance of all party’s obligations under this agreement.

7.6 PIONEER SOLAR will not sell your personal information under any circumstances.

8. Warranties:

8.1 As per the Clean Energy Council regulations Pioneer Solar offers a minimum 5-year performance and operation warranty on the entire solar system. 

8.2 This is in conjunction with the manufacturer’s warranty. A warranty booklet will be presented to you at installation which outlines that the solar system requires servicing every two years by a licenced solar installer. 

8.3 Warranties will be void for Solar Systems that have unauthorized or incorrect use or signs of negligence or have been affected by events beyond human control. See PIONEER SOLAR’S Warranty policy for more details.

9. Cooling off Period:You understand that under Australian Consumer Law and relevant State Building Acts you are entitled to a cooling-off period of ten (10) working days where required. All notifications must be received by PIONEER SOLAR in writing via email, fax or post.

10. Finance: Financing is not available on advertised specials. Terms and Condition of repayment of finance and interest will be provided by the Finance Company.

11. Refund:

11.1 PIONEER SOLAR is required to provide full refund provisions upon request under the following circumstances:

11.1.2 Changes made to the originally agreed upon system design after the time of quote acceptance, not being acceptable to the consumer. 

11.1.3 If site performance estimate provided after the cooling-off period is not acceptable to the consumer.

11.1.4 If the Installation date is delayed more than 4 weeks outside of originally agreed installation date.

11.1.5 In the event grid approval is not received.

11.1.6 Additional charges, including but not limited to charges mentioned in 5.1 and 5.2 of T&Cs, applying on top of the originally agreed sale price.

12. Termination:

12.1 PIONEER SOLAR may terminate this contract with you if either of the following occurs: 

12.1.1 PIONEER SOLAR deems the roof unfit or unsafe for Solar PV installation 

12.1.2 You do not abide by the terms and conditions. 

12.1.3 There are delays in the PIONEER SOLAR process causing supplier prices to increase; in which case the full deposit will be refunded. 

12.1.4 PIONEER SOLAR has full authority to cancel the installation if the installation can’t be possible. Customer will receive a full refund of any deposit by cheque or other methods. 

12.1.5 Unsolicited sales are granted a 10 business day cooling-off period. You may terminate this agreement or contract within the first 10 days of quote date. You may be eligible to get a refund of deposit after deducting administration charges. We normally procure the material or equipment required within two weeks of receiving the signed copy of the contract. Customers would have to pay the material cost if the job is cancelled after two weeks of receiving the signed copy of the contract.

Kind Regards

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